7b7 Privacy Policy
Your personal information is very important to us. 7b7 is committed to protecting your privacy and ensuring a safe and trustworthy online environment at all times.
Introduction and Purpose
7b7 (referred to hereinafter as "we", "us", or "the platform") is a reliable online gaming platform in Bangladesh. We place the highest importance on our users' privacy and are always dedicated to protecting their personal information.
This privacy policy describes in detail what types of information we collect, how we use it, how long we retain it, and in what circumstances we may share it with third parties. This policy applies to the 7b7 website, mobile application, and all associated services.
By using our platform, you are considered to have consented to the terms described in this privacy policy. If you disagree with any part of this policy, please refrain from using our services.
What Information We Collect
We collect various types of information in order to provide our services. This information is divided into the following categories:
2.1 Information Provided at Registration
- Full name and date of birth
- Email address and mobile number
- National ID number or passport number (for identity verification)
- Residential address
- Information related to preferred payment method
2.2 Automatically Collected Information
- IP address and device identifier
- Browser type and operating system
- Session duration and navigation activity on the platform
- Information obtained from cookies and similar tracking technologies
- Information related to login and logout times and location
2.3 Financial Transaction Information
- Deposit and withdrawal history
- Records of transactions carried out via bKash, Nagad, Rocket, Upay, or bank transfer
- Bonus and promotion usage information
2.4 Gaming Activity Information
- Play history, bet amounts, and win/loss records
- Preferred game categories and providers
- VIP tier progress and cashback information
Purpose of Information Use
7b7 uses collected information only for the following legitimate purposes:
Account Management: Handling the processes necessary to register, verify, and maintain your account.
Service Delivery: Providing uninterrupted access to slots, live casino, cricket betting, and other gaming services.
Financial Transaction Processing: Securely completing all financial activities related to deposits, withdrawals, and bonuses.
Identity Verification: Preventing fraud and money laundering through the KYC (Know Your Customer) process.
Customer Support: Resolving your issues and providing assistance via 24/7 live chat and email.
Responsible Gaming: Monitoring your gaming activity to identify any problematic behaviour and providing necessary support.
Security Assurance: Preventing unauthorised access, fraud, and security breaches on the platform.
Technical Improvement: Analysing and improving platform performance to enhance your experience.
Relevant Communication: Notifying you about new promotions, bonus offers, or important updates (only with your consent).
Cookie Policy and Tracking Technologies
7b7 uses cookies and similar technologies on its platform. Cookies are small text files stored on your device that help improve the functionality of our services.
4.1 Types of Cookies
- Essential Cookies: Necessary for operating the platform's core functions (login sessions, security).
- Functional Cookies: Remember your language preference, theme settings, and other personalised experience choices.
- Analytics Cookies: Analyse how the platform is used and help improve services.
- Advertising Cookies: Used to show you relevant offers and promotions based on your preferences.
4.2 Cookie Control
You can block or delete most cookies by changing your browser settings. However, disabling essential cookies may cause some important platform features to stop working.
Information Sharing and Third Parties
7b7 never sells your personal information. However, in the following limited circumstances, we may share your information with specific third parties:
5.1 Payment Providers
Only the information necessary to complete financial transactions is shared with bKash, Nagad, Rocket, Upay, and authorised banks. These providers operate under their own privacy policies.
5.2 Game Providers
The minimum necessary information may be shared with game developers including Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe to ensure proper gameplay.
5.3 Legal Obligations
We may provide necessary information to comply with legal obligations under applicable laws in Bangladesh or in response to valid requests from competent authorities.
5.4 Technology Service Providers
Information may be shared with trusted technology service providers for cloud storage, cybersecurity, and platform maintenance. These organisations operate under strict confidentiality agreements.
Data Retention and Security
7b7 follows internationally recognised security practices to ensure the protection of your information.
6.1 Security Measures
- SSL Encryption: All information transmitted between you and our servers is protected by SSL/TLS encryption.
- Two-Factor Authentication: An additional security layer to prevent unauthorised access to your account.
- Firewall and Intrusion Detection: Active protection against cyberattacks and unauthorised access.
- Regular Security Audits: Regular security tests are conducted to identify vulnerabilities in our systems.
- Restricted Access: Only authorised staff can access specific data for required work purposes.
6.2 Data Retention Period
We retain your information for as long as your account remains active or as needed to provide services. Financial records and KYC information may be retained for a specified period after account closure in accordance with applicable law.
Your Rights
You have the following rights regarding your personal information:
Right to Access: The right to know what information we hold about you and to receive a copy of it.
Right to Rectification: The right to request correction or update of any inaccurate or incomplete information in your records.
Right to Erasure: The right to request deletion of your personal information in certain circumstances, subject to legal obligations.
Right to Restrict Processing: The right to request that processing of your information be limited in certain cases.
Right to Withdraw from Marketing: The right to opt out of our marketing communications at any time.
Right to Complain: The right to contact us directly if you have a complaint about our information processing practices.
To exercise these rights, you can contact us directly. We will make every effort to respond to your request as promptly as possible.
Protection of Minors
7b7 is an age-restricted platform. Our services are intended only for individuals aged 21 or older. We do not intentionally collect personal information from anyone under the age of 21.
If we become aware that someone under the age of 21 has registered on our platform, we will immediately close that account and delete all associated information.
If you believe that a minor has opened an account on our platform, please contact us.
International Data Transfers
Our platform's data servers may be located in various places around the world. Even if your information is transferred outside Bangladesh, we ensure that such transfers are carried out with appropriate safeguards in place.
For international data transfers, we use Standard Contractual Clauses and similar legal frameworks to ensure the protection of your information.
Policy Changes and Updates
7b7 may update this privacy policy from time to time. If there are any significant changes, we will notify you in the following ways:
- A notification will be sent to your registered email address
- A notice will be displayed when you log in to the platform
- The "Last Updated" date at the top of this page will be changed
Continued use of our platform after changes are made will be considered as your consent to the updated policy. If you do not agree to the changes, please stop using our services and contact us.
Contact and Complaint Resolution
If you have any questions, concerns, or complaints about this privacy policy, please contact us:
Live Chat: Use our live chat for 24/7 support in Bengali — the fastest way to get a response.
Email: [email protected] — We will make every effort to resolve your complaint as quickly as possible.
We take every complaint seriously and make every effort to address any privacy-related concerns you may have.